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Frequently Asked Questions (FAQ)

The following frequently asked questions are covered within this resource. Click a linked question below to jump to that question and its answer.

I forgot my password. Can I retrieve or reset it? Move to top

Yes, if you forgot your password, you can easily reset it. Just click Log back in! at the top right corner of any page on the career site. You'll be directed to the Login page, where you'll see a link for Forgot your password?. Click that link, enter your email address, and then check your email for directions to reset your password.

If you’d like a detailed walk-through, please watch the password reset learning clip below.


No, you don't typically need to log in to review jobs on a career site (although certain organizations may require it). A login is always required when applying for jobs on a career site.

Can I apply for a job as a guest without logging in? Move to top

No, you must have your own online profile in the system to complete a job application. When logged in to your profile, you can apply to multiple jobs listed on the organization's career site.

I might already have an online profile. How would I know? Move to top

On many organizations' career sites, if you already have an online profile, you'll find out upon starting your job application:

Additionally, you can always contact the organization directly to ask if you have a profile or not.

How do I start creating my online profile? Move to top

If you're a new applicant, you can create an online profile by clicking Apply for this job online on any listed job and following the steps presented to you.

After clicking the Apply button, why am I asked to enter my email address? Move to top

If you're not logged in, you may be taken to an Enter Your Email page after clicking Apply for this job online. By inputting your email address, the system will identify whether you're a new applicant or a returning applicant with an existing profile. It will then direct you to the logical next step in your application.

When creating a profile, how should I submit my resume or personal information? Move to top

You can submit your information in a few different ways. The options available to you may vary depending on how the organization's career site is set up. Options may include:

  1. Uploading your resume (through your computer or through a cloud storage site like Google Drive, Dropbox, or Microsoft OneDrive), which allows the career site to parse your resume and fill in appropriate fields.
  2. Filling out an online form, which allows you to enter your information into each field manually.

Available options will be presented to you on the Basic Information page of your application. The information you choose to include will become part of your online profile in the system.

How do I access my profile if I created it through a social account? Move to top

To access your profile, log in to the career site of the organization you are applying to. After clicking Log back in! at the top right corner, you may see login buttons for up to four social sites (Facebook, Google, LinkedIn, Microsoft).

How can I check my status for a job I've applied to? Move to top

You can check your status by logging in to your profile and reviewing your candidate dashboard. The dashboard will display all positions you've applied to, along with the status of each one.

If you have any questions about your job status, you can always contact the organization you have applied to.

I didn't finish my application. How can I complete it? Move to top

You can do this through the candidate dashboard in your online profile. In the Actions column, you'll see a Continue Application button next to all jobs in which you have an incomplete application. Clicking this button allows you to continue your application from where you left off.


How can I update the information in my online profile (including my resume)? Move to top

You can update your information by logging in to your existing profile and clicking the Update your profile button. This will bring up your profile page, where you can make updates to your personal information and/or resume. When finished, simply click Update Profile at the bottom.

Are there any formatting best practices for resumes to be parsed successfully? Move to top

For successful parsing of your resume, it is recommended that you put your name and contact information within the body of your resume (rather than within the header or footer of the document). Additionally, it is not recommended to put important text within tables, text boxes/shapes, images, or annotations.

Can I submit my resume for general consideration, rather than applying to a specific job? Move to top

Some organizations allow candidates to submit their resume for general consideration without applying to a specific position. This places your resume into the organization's recruiting system.

If the organization allows this, you will see a Connect with us or Submit your resume link on its career site, typically on the Welcome page. (If neither link is available, you must apply for a specific open position and follow the normal application steps.)

There are various ways to search for a job on the career site:

  1. Keyword search: A keyword search is used primarily for searching the title and description of a job.
  2. Advanced search: Additional filters may be available to allow you to narrow down your search even further. If available, you can use any or all of these filters:

    • Location
    • Category
    • Company
    • Posted Date
    • Position Type
    • Telecommute

    If you choose to use more than one filter, your results will meet all of the criteria selected.

I'm interested in receiving general job updates and other notifications from the organization. How can I do this? Move to top

On some career sites, you can sign up for email updates based on your general areas of interest. If the organization allows you to submit your resume for general consideration, its career site may have a section on the Welcome page labeled Connect with us (or something similar). By clicking the Connect with us link, entering your email address, and then selecting your interests, you may also be offered the option to set up general company emails.

Is there anything I can do to prevent an organization's emails from going to my spam/junk folder? Move to top

Many email providers have increasingly stringent spam filters that can trap legitimate emails. This often includes emails sent automatically, such as job application confirmations or company newsletters; it can also include emails sent to you personally, such as interview invitations.

If you notice that emails from organizations you have connected with or applied to are going to your spam folder, you may need to adjust your spam filters.

The terminology and steps to take these actions will depend on your email provider, but the idea is generally the same—you need to find the email in your spam folder and indicate that either the message or its sender is not spam.

Here are a few links to help you prevent and manage spam from some of the most common email providers: