We’re excited to invite you to the September edition of our Technical Support Webinar Series: The Generative AI Knowledge Base Q&A Feature. Discover how this new tool can help you deliver quick, accurate answers to candidate questions — all powered by content you control. In this session, we’ll cover best practices for setting up your Knowledge Base, accepted file formats, configuration tips for User Admins, and how to manage questions that can’t be answered.

Here’s what we’ll dive into:

• Overview of the Generative AI Knowledge Base Q&A – Introduction to the feature, its purpose, and common scenarios where it delivers the most value
• Real-world benefits – How you can successfully use the Q&A tool to enhance candidate experiences
• Self-managed content – How clients can independently manage their Knowledge Base by uploading company-specific files for candidates to access information about their organization
• File type guidelines – Accepted file formats and important considerations (e.g., image-based files are not supported; text-based content only)
• Configuration settings – How to set up and manage the Q&A as a User Admin, including which user groups have permission to make updates
• Handling unanswered questions – What the system does when it cannot provide a response to a candidate’s query

Tiana Lastra

Principal Technical Support Engineer - Specialized

Olivia Musacchio

Technical Support Engineer - Specialized